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Troubleshooting

This document provides technical guidance for troubleshooting common issues with the IDHub Google Sheet Connector. It includes information on general error conditions and logging practices. Use this guide as a reference when diagnosing and resolving issues with your IDHub Google Sheet integration.

Common Error Conditions​

Errors may occur when IDHub is waiting for a response from your Google Sheet instance. These issues can arise during the initial setup of sources, ongoing management, or if the Google Sheet service is temporarily unavailable.

Timeout Errors​

Several timeout errors are common across IDHub connectors. Adjusting the default timeout settings may resolve these issues:

  • Reconciliation Timeout
    • Default timeout: 180 seconds
    • Retry interval: 90 seconds
    • Failure after 3 retries
  • Health Check Timeout
    • Default timeout: 30 seconds
    • Retry interval: 15 seconds
    • Failure after 3 retries
  • Provisioning Timeout
    • Default timeout: 60 seconds
    • Retry interval: 15 seconds
    • Failure after 3 retries

These timeout settings provide a balance between allowing sufficient time for operations and ensuring timely error notifications.

Logging and Support​

Logging​

  • For managed environments, logs are maintained within the Sath Kubernetes cluster. For further details on accessing these logs, please contact the IDHub support team.
  • For self-hosted connectors, the Google Sheet Connector can be integrated with local or cloud-based logging platforms to capture transaction and audit data.

Support​

If you require additional assistance or need to escalate an issue, please reach out to the IDHub support team via this link.